Refund Policy

Last updated: October 24, 2026

This Refund Policy applies to all GoAutoSiteAI plans and add-ons purchased from Nahid Reza, operating GoAutoSiteAI from Bangladesh. Card orders are sold by Polar (polar.sh), our reseller and Merchant of Record, so Polar's terms also apply to those orders.

1. Free Plan

The Free plan costs nothing, so no refund applies. It exists so you can try the plugin on your own site before paying for anything.

2. Paid Subscriptions (Starter, Professional, Growth, Agency)

Plans are paid monthly or yearly. Every payment (US dollars or Taka) covers one period and never renews automatically; you renew yourself from the Billing page, and we email a reminder before the period ends. 14-day refund: you can ask for a refund within 14 days of any payment for a plan or add-on, no reason needed. Go to Dashboard → Billing → Payments & refunds and press Request refund (or email support@goautositeai.com). How much you get back: if you used 2 credits or fewer from that payment, you get the full amount back. If you used more, you get back the value of the credits you did not use (the price you paid minus the used credits at your plan's price per credit). Example: Professional costs $29 for 50 credits; after using 10 credits you get $23.20 back. If all credits of that payment were used, there is nothing left to refund. Extra-suite add-ons are refunded in full within 14 days and the suite is removed. After a refund your account moves to the Free plan. Approved refunds go back to the card or bKash/Nagad/Rocket account you paid with. We may refuse a refund only when there is clear evidence of fraud or abuse (for example, buying and refunding again and again). After 14 days, payments are not refundable, except where the law of your country gives you more rights.

If you believe you were charged in error, or a technical fault on our side prevented you from using the service you paid for, contact us within 14 days of the charge at support@goautositeai.com and we will review it in good faith. Approved refunds are issued back to the original payment method where possible.

3. No Automatic Renewal

Nothing renews automatically, so there is no renewal to cancel. Each payment covers one period; if you do not renew, your plan simply ends and everything you published stays on your site.

4. Unused Credits

Credits cannot be exchanged for cash. Unused credits roll over to the next month once (up to one month of your plan's credits); when a plan ends without renewal, its unused credits end with it. A refund under the 14-day guarantee above returns the full payment.

5. Bangladesh Payments (Taka: bKash / Nagad / Rocket / local card)

Payments in Taka are processed by our payment partner, SSLCOMMERZ, and your plan is activated automatically once the payment is confirmed. Approved refunds are sent back through SSLCOMMERZ to the original payment method (bKash, Nagad, Rocket or card). If money was taken but your plan was not activated, contact us and we will either activate it or refund the full amount.

6. International Payments (US dollars: card)

Payments in US dollars (Visa, Mastercard or Amex) are processed by our payment partner, Polar (polar.sh), the Merchant of Record for these orders. Refund requests are handled under this same policy; approved refunds go back through Polar to your original card.

7. Account Suspension for Misuse

If your account is suspended for violating our Terms of Service (such as confirmed free-credit abuse or unauthorized redistribution of our plugin code), no refund is owed for the remaining billing cycle.

8. Contact Us

For any billing or refund question, contact Nahid Reza at support@goautositeai.com.

Business address: Chapadha Poshimpara, Kuptala, Gaibandha 5700, Bangladesh
Phone: +880 1862-221634